Privacy Policy

Introduction: A Commitment to Your Privacy This Privacy Policy outlines how Stackvora collects, uses, stores, and protects your personal and operational…

Introduction: A Commitment to Your Privacy

This Privacy Policy outlines how Stackvora collects, uses, stores, and protects your personal and operational data when you use our technical knowledge base platform. Our commitment is to transparency and robust data security, ensuring you understand what information is gathered and how it is utilized to provide and improve our services. This policy was last updated: April 2026.

1. Data We Collect and Why

Stackvora collects specific categories of data to ensure the platform operates effectively, delivers accurate content, and maintains a secure environment. The data collected falls into two primary categories: Account Data and Usage Data.

1.1 Account Data

Email Address: This is collected during the account creation process. Your email serves as your unique identifier for login, password recovery, and essential service communications (e.g., account status updates, important policy changes).
Subscription Information: For paid tiers, we collect information necessary for billing, such as subscription level, billing cycle, and payment history. We do not directly store full payment card details; these are handled by our payment processor (see Section 3.3 for details).

1.2 Conversation Content

Prompts and Queries: When you interact with Stackvora's search or Q&A features, the text you submit as prompts or queries is collected. This data is fundamental to delivering the answers and technical documentation you seek.
Generated Responses: The content generated by the platform in response to your queries is also stored. This allows for conversation history, re-evaluation, and improvement of our response accuracy.
Feedback on Content: Any explicit feedback you provide on the utility or accuracy of generated responses or existing documentation is collected to inform content improvements.

1.3 Usage Metrics and Telemetry

Interaction Counts: We track quantitative metrics such as the number of searches performed, documents viewed, or articles accessed. These counts help us understand feature adoption and content popularity.
Timestamps: Timestamps associated with your activities (e.g., login times, query submission times, session duration) are recorded for operational analysis, security auditing, and performance monitoring.
Technical Logs: Server access logs, error logs, and performance metrics (e.g., response times, API latency) are collected automatically. These logs often include IP addresses, browser types, and operating system information, which are used for debugging, security incident response, and platform optimization.

2. How We Use Your Data

The data collected by Stackvora is used exclusively for purposes directly related to providing and improving our service, ensuring security, and fulfilling our operational obligations.

Service Delivery: Your queries and conversation content are used to generate relevant technical answers, retrieve documentation, and personalize your experience within the platform.
Service Improvement: Aggregated and anonymized usage metrics, along with feedback on content, are analyzed to identify areas for platform enhancement, refine search algorithms, improve documentation accuracy, and develop new features.
Abuse Prevention and Security: Usage patterns, IP addresses, and login histories are monitored to detect and prevent fraudulent activities, unauthorized access attempts, and violations of our Terms of Service. This includes identifying bot activity or attempts to exploit platform vulnerabilities.
Billing and Account Management: Account email and subscription information are used for processing payments, managing your subscription tier, sending billing notifications, and providing customer support related to your account.
Communication: Your email address may be used to send critical service announcements, security alerts, and information regarding updates to our Privacy Policy or Terms of Service.

3. Data Sharing and Third-Party Processors

Stackvora adopts a strict policy regarding data sharing, aiming to minimize disclosure while leveraging specialized third-party services essential for platform operation.

3.1 AI Model Providers

To generate technical responses and provide search functionality, Stackvora may utilize large language models (LLMs) from external providers. In such cases:

Anonymized Prompts: Your prompts and queries may be sent to AI model providers (e.g., Google, OpenAI) strictly for the purpose of generating a response. Before transmission, personally identifiable information (PII) is removed or obfuscated where feasible and applicable to the prompt content.
No PII in Prompts: We explicitly instruct users not to include sensitive personal or confidential company information in their prompts. Our agreements with AI model providers prohibit them from using data shared by us to train their models unless explicitly anonymized and aggregated by the provider according to their own privacy policies.
Data Minimization: Only the necessary text content of your query is transmitted. No account identifiers or other personal data are sent alongside the prompts to AI model providers.

3.2 Payment Processors

For subscription billing, Stackvora integrates with third-party payment gateways. We do not directly process or store your full payment card details. When you make a payment:

Your payment information (e.g., card number, expiry date, CVC) is securely transmitted directly to our PCI-compliant payment processor (e.g., Stripe, PayPal).
Stackvora only receives a tokenized representation of your payment method and limited billing information (e.g., last four digits of the card, card type, billing address) necessary for transaction reconciliation and subscription management.

3.3 Analytics and Monitoring

We use industry-standard tools to analyze website traffic and understand user behavior:

Google Analytics 4 (GA4): Collects anonymized data about website visits, page views, and user interactions. GA4 focuses on event-based data collection and privacy-centric features. IP addresses are anonymized.
Google Ads Tags: Used to measure the effectiveness of our advertising campaigns by tracking conversions (e.g., account sign-ups). This involves non-personally identifiable data related to ad clicks and subsequent site activity.

You can typically opt out of Google Analytics tracking through your browser settings or by installing the Google Analytics Opt-out Browser Add-on.

3.4 Legal Requirements and Business Transfers

We may disclose your data if required by law (e.g., subpoena, court order), to protect our rights or property, or in an emergency situation. In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business assets, subject to continued adherence to this Privacy Policy.

4. Data Storage and Security

Stackvora places a high priority on the security and integrity of your data.

Cloud Infrastructure: All data is stored on Lovable Cloud (Supabase), a robust and secure cloud platform known for its compliance and security features.
Row-Level Security (RLS): Our database employs Row-Level Security (RLS) policies. This means that access to your conversation content and other personal data is strictly controlled at the database level. Only your authenticated user account can retrieve your own conversations. Authorized administrators with specific, audited privileges may access data for operational support, debugging, or security incident response, under strict protocols.
Encryption: Data is encrypted at rest using industry-standard AES-256 encryption. Data in transit between your browser and our servers is secured using TLS 1.2 or higher.
Access Controls: Access to our production environment and customer data by Stackvora personnel is severely restricted and subject to multi-factor authentication, principle of least privilege, and regular access reviews.
Data Retention: We retain your data for as long as your account is active or as needed to provide you services. We also retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Data Rights

As a user of Stackvora, you have specific rights concerning your personal data.

Right to Access/Export: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to inaccurate or incomplete data. You can typically update your account details directly within the platform settings.
Right to Deletion ("Right to be Forgotten"): You can request the deletion of your personal data. Please note that certain data may be retained for legal or operational reasons (e.g., transaction records).
Right to Object/Restrict Processing: You can object to or request restrictions on certain types of data processing.

To exercise any of these rights, please contact our support team via email at support@stackvora.tech. We will respond to your request within a reasonable timeframe, typically within 30 days. We may require you to verify your identity before processing such requests.

6. Cookies and Tracking Technologies

Stackvora uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and support marketing efforts.

Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like user authentication, session management, and security features. Without these cookies, the service would not operate.
Analytics Cookies: Utilized by Google Analytics 4, these cookies collect anonymized information about how visitors use our site, including page views, traffic sources, and user navigation paths. This helps us measure and improve the performance of our site.
Advertising Cookies: Used by Google Ads tags, these cookies help us understand the effectiveness of our advertising campaigns and deliver more relevant ads to you on other platforms. They do not store directly identifiable personal information.

You have control over cookies through your web browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impact the functionality of the Stackvora platform. For third-party analytics and advertising cookies, you can often manage your preferences via the respective service providers' privacy dashboards (e.g., Google's Ad Settings).

Common Pitfalls & Troubleshooting Your Privacy Concerns

Including PII in Prompts: Avoid inputting sensitive data like names, addresses, account numbers, or confidential company information into search queries or Q&A prompts. While we strive to anonymize data sent to AI models, the safest approach is to limit the exposure at the source.
Unrecognized Emails: If you receive emails purporting to be from Stackvora that seem suspicious, check the sender's email address carefully. We will only use your registered email for official communications and will never ask for your password via email. Forward suspicious emails to security@stackvora.tech.
Cookie Consent Issues: If you've opted out of analytics cookies but still see certain behaviors, ensure your browser's "Do Not Track" setting is enabled or use privacy-focused browser extensions. Remember that essential cookies are required for site functionality.
Data Deletion Delays: While we process deletion requests promptly, data stored in backups or archives may take additional time to be fully expunged in accordance with our retention policies. We will confirm the completion of your request.